Summary: We collect only what we need to run your courses and keep you safe. We never sell your data. We comply with UK GDPR and take extra care because many of our users are under 18.
1. Who We Are
HelloJunior ("we", "us", "our") is a coding education platform for high school and junior students, operated from London, United Kingdom. Our contact email is contact@hellojunior.uk.
2. Information We Collect
2.1 Information you provide
- Student details: Full name, email address, age, school name, year group, coding experience, and course preferences.
- Parent/guardian details: Parent name and email address (required for students under 16).
- Contact information: Phone number (optional).
- Application details: How you heard about us, interests, and any additional messages.
- Payment information: Payment details are processed securely by our third-party payment processor. We do not store your full card details on our servers.
2.2 Information collected automatically
- Usage data: Pages visited, time spent, browser type, device type, and operating system.
- Cookies: We use essential cookies to keep the site working and analytics cookies to improve our service. See our Cookie Policy for details.
3. How We Use Your Information
We use your information to:
- Process and manage your application to join a cohort.
- Deliver our coding courses and educational content.
- Communicate with you (and your parent/guardian where applicable) about your enrolment, course updates, and batch schedules.
- Process payments and issue invoices.
- Arrange and manage the UK tour included in your programme.
- Ensure the safety and safeguarding of all students.
- Improve our platform and develop new features.
- Comply with legal obligations.
4. Legal Basis for Processing
Under UK GDPR, we process your data based on:
- Contract: To deliver the courses and services you signed up for.
- Legitimate interest: To improve our platform, prevent fraud, and ensure security.
- Consent: For marketing communications (you can withdraw at any time).
- Legal obligation: To comply with safeguarding, tax, and regulatory requirements.
5. Children's Privacy
We take children's privacy extremely seriously. Our platform is designed for students aged 11–18. For students under 16, we require verifiable parental consent before processing personal data. Parents and guardians can review, update, or request deletion of their child's data at any time by contacting us.
6. Data Sharing
We do not sell, rent, or trade your personal information. We may share data with:
- Service providers: Hosting (Appwrite), payment processing, email delivery, and analytics providers who act as our data processors.
- Partner schools: Only with your consent, and only to verify enrolment status.
- Legal authorities: If required by law or to protect the safety of our students.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you request deletion, we will remove your data within 30 days, except where we are legally required to retain it (e.g., financial records for 7 years).
8. Data Security
We implement industry-standard security measures including encryption in transit (TLS), secure storage, access controls, and regular security reviews. Our data is hosted on Appwrite's European infrastructure (Frankfurt, Germany).
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Rectify inaccurate or incomplete data.
- Erase your data ("right to be forgotten").
- Restrict processing of your data.
- Data portability — receive your data in a structured format.
- Object to processing based on legitimate interest.
- Withdraw consent at any time for consent-based processing.
To exercise any of these rights, email us at contact@hellojunior.uk. We will respond within 30 days.
10. International Transfers
Your data is stored and processed within the European Economic Area (EEA). If we ever need to transfer data outside the EEA, we will ensure adequate safeguards are in place (e.g., Standard Contractual Clauses).
11. Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated via email or a notice on our website. The "Last updated" date at the top reflects the most recent revision.
12. Contact Us
If you have questions about this policy or your personal data, please contact us:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.